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Contact support

Ask about setup, report a bug, or tell us something isn't clear in the docs. We reply within 2 business days, Monday to Friday. Many questions are already answered in the FAQ.

Theme support covers the theme's features and setup. It doesn't include customizations or code changes. See the support policy.

We reply to this address.

Your store's myshopify.com address, for example storename.myshopify.com. You'll find it in Settings > Domains.

Tell us what you expected and what happened instead. Include the page or product where it happens and the steps to see it.

Images, a short screen recording or a PDF, up to 4 MB in total. For larger files, send a link to them in your message.

Other ways to reach us #

Email: support@heddle.design

If your theme isn't showing a product or setting the way you expect, a preview link helps: go to Online Store > Themes, click ... next to Weft, choose Preview, and copy the link from the preview bar.

What happens next #

You get an automatic confirmation by email right away. We reply within 2 business days, Monday to Friday, Central European Time, excluding Swedish public holidays. If we need access to your store to look at a problem, we'll ask you for a collaborator request rather than your password.